Effective June 1, 2020
We at SUNSET & BOWERY are committed to protecting the information that you share with us, and explaining how we collect, process, and share that information online.
What types of Personal Information do we collect about our online visitors?
We receive and store certain types of information from you whenever you interact with our websites to deliver the products you request from us, and help improve your overall shopping experience. For example, like many other websites, we drop “cookies” and store other web-based files on user devices to get certain types of information when your web browser accesses our website.
Information You Provide:
We generally collect only Personal Information you voluntarily provide to us. We don't require you to give us Personal Information to access certain public areas of our website. For some secure areas of our website, however, we require you to provide Personal Information when you use specific features. For example, we collect Personal Information from you when you:
- Ask to register with us online or at an event.
- Sign up for our newsletter.
- Request we alert you when an item or type of item is back in stock.
- Participate in promotions or surveys.
- Submit comments, reviews, or other user-generated content.
- Connect or interact with us through social networks (e.g., Facebook, Instagram, Twitter) or Live Chat.
- Request customer support.
This Personal Information, for example, may include your:
- Postal or billing address
- Geolocation (depending on the settings of your mobile device)
- E-mail address
- Social Media account information (username and website)
- Telephone or mobile number
- Payment card information
If you can’t or choose not to provide us with the Personal Information we reasonably require, we may be unable to provide you with the information or services you have requested.
Information Collected Through Technology:
We also obtain information in other ways through technology. Some of this information may be linked to you personally. This information helps our website function correctly and supports the work we do to understand the needs of our customers. Here are some examples.
Depending on the permissions you’ve granted and other factors, we may receive information about your location and your mobile device when you download or use apps created by our website, including a unique identifier for your device. We may use this information to provide you with location-based services, such as advertising, certain player search results, and other personalized content. Examples of the device information we may collect includes:
- Attributes such as the operating system, hardware version, device settings, file and software names and types, battery and signal strength, and device identifiers.
- Device locations, including specific geographic locations, such as through GPS, Bluetooth, or WiFi signals.
- Connection information such as the name of your mobile operator or ISP, browser type, language and time zone, mobile phone number and IP address.
Most mobile devices allow you to turn off location services, and we encourage you to contact your device manufacturer for detailed instructions on how to do that.
If you purchase a product on our website, we will collect payment card information from you, including your name, expiration date, authentication code, and billing address. We will securely transmit this information consistent with payment card industry rules to the appropriate payment facilitators. We may offer you the option to save information about the method and choice of payment on our website. If you save this payment card information on our website, you will be able to add, delete, or modify that information at any time using your account settings.
How we use and share you personal information:
We disclose Personal Information to external entities to perform support services for us and they may access your Personal Information for the purposes of performing those support services.
We DO NOT intentionally share what we know about you with unaffiliated third parties for our own or their own marketing purposes, or to offer you the products and services of unaffiliated third parties.
Authorized Service Providers:
We use other companies and individuals to perform certain functions on our behalf. Those functions include payment card processors, shipping vendors, third party logistic providers, call-center support, e commerce service providers, analyzing or hosting data on cloud-based servers, and other companies that help us provide and improve our products and services. We may disclose your Personal Information to these companies and other individuals performing services.
What choice do you have about the collection, use and sharing of your personal information?
If you signed up to receive newsletters or other marketing communications from us, you can opt-out any time by clicking the unsubscribe link at the bottom of the message. You can also log-in to your account to opt-out and update your marketing preferences at any time. Even after you opt-out or update your marketing preferences, please allow sufficient time to process your marketing preferences. It may take up to 10 days to process your e-mail related requests, and up to 30 days for all other marketing-related requests. And even after you’ve opt-out of receiving marketing communications from us, we may still contact you for transactional or informational purposes. These include, for example, customer service issues, returns or product-related inquiries, surveys or recalls, or any questions regarding a specific order.
What kind of security measures do we take to safeguard your personal information?
The security and confidentiality of your Personal Information matters to us. That’s why we have technical, administrative, and physical controls in place to protect your Personal Information from unauthorized access, use, and disclosure. For example, we encrypt payment card information you submit to us using Secure Sockets Layer (“SSL”) technology that helps protect information during transport to our Site. Of course, we transmit the entire payment card number to the appropriate credit card company during order processing in accordance with payment card rules. We also review our security procedures periodically to consider appropriate new technology and updated methods. Even so, despite our reasonable efforts, no security measure is ever perfect or impenetrable.
How can you access, update or block your personal information?
You can update the Personal Information you provided to us by logging-in to your profile, and making the appropriate changes or corrections yourself. You can also contact us directly any time at the address below to update your Personal Information. If you wish to de-activate your account, you may do so by contacting our customer support team at CS@SUNSETANDBOWERY.COM. Once you do so, your account will then be de-activated on a going-forward basis, although certain personal information may still be retained in accordance with our Record Retention Policy or to the extent necessary to comply with applicable law.
You can opt-out of receiving SUNSET & BOWERY marketing e-mails at any time by emailing your unsubscribe request to CS@SUNSETANDBOWERY.COM.
Minors and Children Under 18:
Our websites are not intended for minors. We do not knowingly collect any Personal Information from children under the age of 18 or knowingly track the use of our websites by minors.
For California Residents:
California Civil Code (section 1798.83) gives SUNSET & BOWERY customers who are California residents the right to request certain information about our disclosure of Personal Information to third parties for their own direct marketing purposes. If you wish to make this type of request, please e-mail at the address provided above.